The “Answer Company” wants my feedback because I’m a “valued customer”

So this morning’s email from the Land of 10,000 Invoices said, “Thomson Reuters is conducting a survey to gather your feedback as a valued customer.” OK, what the hell. Sometimes taking a vendor survey is revealing. From the survey’s first page display comes the first question:

Thank you for taking the time to participate in our survey. The survey is brief and should take around 5-7 minutes to complete. Your opinions will help us ensure that we are providing the best possible solutions and services.

What best describes your role?

Judge

Staff Attorney

Legal Adviser

Clerk of Court

Court Administrator/Court Manager

Courtroom Clerk

IT Specialist

Management Information Systems (MIS) Director

Other (please specify) ____________

And when I specified “Law Librarian” the response I received was “We thank you for your time spent taking this survey.  Your response has been recorded.” At least the survey took less than a minute. File this under “Friday Fun from Thomson Reuters.” I was pretty sure I wouldn’t get too deep into the survey because of the listed job titles. Can’t the “answer company” manage its email lists better for targeting surveys? — Joe

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