The following complaint was reported by CRIV to the Executive Board for the Board’s Spring 2018 meeting.

In July of 2017, an AALL member (a librarian at a large law firm in Texas) submitted a help request to CRIV regarding a change in LexisNexis sales policy that she felt was detrimental to her firm, and requested that CRIV mediate the situation with LexisNexis. Specifically, the librarian’s complaint alleged that when her firm decided not to renew its subscription to the Lexis Advance database, LexisNexis retaliated by stating that they would no longer be willing to sell any LexisNexis print materials or ancillary online legal products (such as Law360) to the firm.

In the Spring Meeting Board Book 2018 (Tab 14, PDF pages 186-188), CRIV reports to the Executive Board that our representatives were given unsatisfactory answers when they questioned LexisNexis about this complaint. Still waiting for an explanation… . — Joe