“The Board will be gathering more facts in order to determine how to effectively respond” to LexisNexis’ tying ultimatum

We have been reporting on recent LexisNexis tie-in attempts wherein the Company refuses to sell print or ancillary products in retaliation for cancelling Lexis Advance as if this may be a new company sales policy. Initially I thought a rogue LN sales rep may have created the reported situation involving a large law firm in Texas. Having now heard confidentially about similar tie-in negotiations, I and I have no doubt other invoice-paying law librarians are interested in finding out what is going on and what we are going to do about this to support member institutions. So is our association’s Executive Board.

At last week’s meeting, the Executive Board heard a request from CRIV to issue “a statement of disapproval of the LexisNexis policy.” Instead of issuing the statement, the Executive Board has decided to gather “more facts in order to determine how to effectively respond” according to AALL Member News for the Week of April 9, 2018. No word on who is performing the investigation, when it will commence and conclude, whether the results will be reported to the membership in a timely manner, and what AALL will do with the results of its investigation.

OK, our association isn’t exactly known for its consumer advocacy efforts on behalf of all institutional members but I hope AALL’s statement means that it will solicit additional information, this time from all law librarians who have been confronted with LN’s tie-in ultimatum. If your law library has been the recipient of LN’s ultimatum, I think the best people to inform right now are the members of CRIV. The more instances of similar negotiations, the better.

Let’s not let LexisNexis get away with giving the Executive Board the same sort of “answers” the Company gave CRIV when CRIV asked LN three times for an explanation. Here they are:

First attempted explanation — “Our pricing is different in each market and varies depending on which products and solutions work best for each customer. Accordingly, we sit down with customers and explain the pricing for their firm, including what products are sold together and which are sold separately. If any of your readers want to discuss, we are happy to do so directly with them.”

Second attempted explanation — “Keep in mind that Lexis has been selling integrated products as a package with Online for many years with notable examples such as Lexis Search Advantage, Lexis for Microsoft Office, Verdict and Settlement Analyzer, Profile Suite, LN Publisher, and Digital Library. As we retire Lexis.com this year, and upgrade users to Lexis Advance, we will more fully leverage our
platform that consolidates all content and tools to one ecosystem. This affords considerable benefits to users including being able to navigate seamlessly between products, have answer sets surfaced across products, and gain access into the central Online content repository, that formerly would have been restricted by product.”

Third attempted explanation — “It is impossible for us to answer this specific question with a blanket statement since all markets have unique pricing plans suited to buying preferences. What does apply at a broad level is that we are continuing to integrate products into Lexis Advance where all global content and tools will be housed and maintained to the highest level of accuracy and currentness. We are
exploring pricing and packaging options that offer a seamless experience across products and access to related answer sets not possible with satellite products. Please refer to related information provided in the LexisNexis/CRIV conference posted on CRIV Blog, Dec. 20, Again, If any readers wish to discuss, we encourage them to contact their account team directly.”

I call BS.

Hopefully, our association will aggressively pursue what may be the most serious complaint about LexisNexis in at least a decade. — Joe

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

w

Connecting to %s