Back in 2017, Venture Beat reported that LexisNexis was testing chatbots for legal search. Bob Ambrogi now reports that implementation of a chatbot for Lexis Advance is coming sooner rather than later although no launch date has been announced.
The chatbot’s goal, LexisNexis said, is to give users the option to take more of a conversational approach to search, rather than the “typing keywords into a search bar” approach. A Lexis Advance chatbot could have two key uses. The bot can guide researchers unfamiliar with a topic to sources people typically look at for that topic. The second use is when revisiting prior research. The bot can present it back to searchers, pointing out that, three months ago, they did similar research, and offering to show it to them again. Also, it is claimed that the bot will get better over time at predicting a user’s intent as the user interacts with the system.
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