Here’s the Dear EOS Client letter I believe all EOS licensees received last Friday. — Joe
Dear EOS Client,
Hello! This is Scot Cheatham, CEO of EOS International. I’m writing to you today to announce the acquisition of EOS International by SirsiDynix [ed. note: link]. I am genuinely excited about this event and the benefits it will bring to you, our valued client. I would first like to introduce you to Bill Davison, CEO of SirsiDynix. For those of you who are unfamiliar with SirsiDynix, they have been around for over 30 years, and are the world’s leading provider of Integrated Library Systems. You will undoubtedly get to know Bill and the rest of the SirsiDynix team much better in the coming weeks and months. Bill and I want to be the first to welcome you to the SirsiDynix family!
Below, we have included a section of FAQ’s that will hopefully answer some of your most basic and immediate questions about this acquisition. Please take a few moments to review it. While it probably won’t answer all of your questions, hopefully it will give you a basic understanding of today’s announcement, what it means to you and what you can expect going forward.
The fact that EOS is now backed by SirsiDynix is beneficial to everyone involved. SirsiDynix brings a truly global reach, a world-class infrastructure and the solid financial foundation to take both companies to the next level while providing the vision, the products, and the support you need to succeed. With this acquisition, SirsiDynix is demonstrating its commitment to the library market we serve. Collaboration between SirsiDynix and EOS will allow us to apply significant resources to enhance our flagship product, EOS.Web. It will broaden our sales and marketing capabilities, and will help us to continue to strengthen our client services offering.
This acquisition will bring about the following changes. Effective immediately, Bill Davison will take the reins as CEO of the new, combined organization. However, please know that the senior management team at EOS will continue to see to all of your needs. Additionally, I will remain available in an advisory role to assist Bill throughout this transition.
We know that change can be uncomfortable and we appreciate the importance of keeping you informed as we navigate through this transition. To that end, we want you to know that most things will NOT change, including the following key items: EOS will continue to do business under the EOS name. You won’t see any changes to the fundamentals of the EOS business.
With only a very few exceptions, you will continue to work with the same people at EOS that you have worked with in the past.
There will be no changes to your fee structure, maintenance and other product pricing.
The products and services EOS has provided you in the past will continue to be offered and enhanced. There are no product end-of-life issues, nor product roadmap changes.
Quite simply, the main thing you can expect from this announcement is business as usual. We genuinely appreciate having you as our client, and now welcome you to SirsiDynix’s larger client family. On behalf of Bill and the rest of the combined executive team, we will work hard to earn your trust, exceed your expectations and make you as big a fan of this acquisition as we are!
Sincerely, Scot Cheatham
Several anticipated questions are answered below:
Who is SirsiDynix?
SirsiDynix is the world’s leading provider of integrated library system software. For over 30 years, SirsiDynix has developed, distributed and maintained the most widely-implemented ILS platforms in history. With customers in all four major segments of the library market—public, academic, K-12 and special—SirsiDynix specializes in delivering robust Library Solution Platforms that are highly customizable, extremely efficient and designed to seamlessly deliver both physical and electronic content.
Why did EOS sell to SD?
Two of our core principles at EOS are We Care and We Love Growth. We are committed to the success of our stakeholders – our staff, partners and most especially, our clients. We are also committed to growth that benefits our stakeholders. With that in mind, we decided that partnering with SD will provide the broad infrastructure, solid financial foundation and significant growth opportunities that will ensure continued success for our world-class products clients.
Will I need to switch platforms?
Clients will not need to switch platforms. EOS will continue to support all of the products it currently supports.
How does this announcement affect the EOS product roadmap?
Our product roadmap will continue as currently planned. Jeff Goodwin, our VP of Product Development, will continue to lead our development team as we implement our extensive product enhancement schedule. One of the benefits of EOS being backed by SD is that new product enhancements and features will be added to our roadmap that will bring significant benefits for EOS clients.
How does it affect EOS support?
EOS product support services and offerings will continue unabated. Jeff Smith, VP of Client Services, will continue to manage our award-winning product support team. All of the services that clients have come to appreciate over the years will be maintained. Our Service Guarantee and 24/7/365 support availability will continue with no changes. You will call the same telephone numbers, use the same email addresses, and reach the same friendly EOS client service staff.
Will there be any changes in sales?
Sal Provenza, VP of Global Sales and Marketing will continue to lead our sales and marketing effort. You will continue to work with your existing sales account manager. All EOS sales proposals and license renewal proposals do not change as a result of this transaction.
Any changes in EOS contact information?
You will call the same telephone numbers, use the same email addresses and EOS will have the same headquarters address.
Will there be any changes in the terms of my contract?
All contract terms will remain the same. In some cases there is an ‘Assignment’ or ‘Change in Control’ provision that requires assignment of the contract. An EOS representative will be in touch with you in case such a provision is in your contract.
How will this announcement affect my library?
Our goal is for this acquisition to have only positive benefits for your library. Business, product development, and operational best practices at SD will be implemented at EOS where practical and beneficial. Collaboration between SD and EOS will help enhance our client services and accelerate product enhancements. Best of all, the same EOS team will be there for you, helping you use our products to “Connect People to Knowledge!”